Solutions

Connected responsibilities. Dependable follow-through.

Customer commitments, purchasing decisions and financial follow-up depend on several teams working together. Cliff is designed to keep the information, authorised work and decisions connected.

People moving along a Sydney central business district street between established and contemporary buildings. — Sydney · Australia at workClear responsibility. Connected work.

Business responsibilities

Ongoing work. Clear ownership.

A responsibility is ongoing work with a clear owner, agreed rules and an outcome to achieve. Explore how Cliff is designed to support the work within each area and the coordination between them.

01 / Responsibility

Accounts receivable

Resolve the issues holding up payment.

The situation: An invoice is overdue, but the next step depends on delivery evidence, a customer query or a commercial decision held elsewhere in the business.
Cliff’s role: Bring invoice details, customer correspondence and delivery evidence together. Prepare the appropriate follow-up and route unresolved issues to the person who owns the decision.
Your control: Credit notes, write-offs and changes to payment terms remain with authorised people.

02 / Responsibility

Accounts payable

Keep invoices moving towards an authorised payment decision.

The situation: An invoice waits while finance chases a receipt, purchasing resolves a discrepancy or someone identifies the correct approver.
Cliff’s role: Connect the invoice, purchasing information and receipt evidence. Make missing information clear, prepare the approval request and keep outstanding questions with the responsible team.
Your control: Approval limits, supplier bank-detail changes and payment release stay under the organisation's controls.

03 / Responsibility

Procurement

Carry purchasing requirements through to clear supplier commitments.

The situation: Requests, specifications, quotes and supplier correspondence become fragmented before an authorised purchasing decision can be made.
Cliff’s role: Keep requirements and supplier responses together, prepare comparisons and approval information, and carry the agreed decision into the next purchasing step.
Your control: Supplier selection, commercial commitments and technical acceptance remain with authorised people.

04 / Responsibility

Logistics and fulfilment

Keep delivery changes connected to customer commitments.

The situation: A delivery date changes, but sales, operations and the customer are working from different information about what was promised.
Cliff’s role: Bring delivery updates and related commitments into the same context. Prepare the next communication or escalation and identify the people and work affected by the change.
Your control: Revised commitments, additional costs and material exceptions follow the organisation's approval rules.

05 / Responsibility

Sales and customer coordination

Preserve the promise from agreement to fulfilment.

The situation: A quote or customer agreement loses important context when responsibility passes from sales into purchasing, delivery or finance.
Cliff’s role: Carry agreed requirements, relevant terms and outstanding actions into the teams responsible for delivery. Prepare follow-through using the approved customer context and communication guidance.
Your control: Pricing, contract changes and commitments outside approved terms return to an authorised decision-maker.

06 / Responsibility

Management and operational coordination

Direct management attention to the decisions that matter.

The situation: Managers repeatedly chase updates to establish what is blocked, who owns the response and which decision will allow work to progress.
Cliff’s role: Connect open work, accountable owners, supporting evidence and outstanding decisions. Keep the next authorised action and the evidence of its completion clear.
Your control: Priorities, authority boundaries and material decisions remain with the organisation's leadership.

Responsibilities working together

An overdue invoice. Three teams. One coordinated response.

Consider a customer withholding payment because delivery evidence is missing and the invoiced price is disputed. Finance needs information and decisions from logistics and sales before the issue can be resolved.

Cliff’s role in this workflow is to connect the evidence, prepare the next step and keep each request with its accountable owner—within the actions and permissions agreed for the implementation.

01
Accounts receivable
Establish why payment is outstanding.
The invoice is overdue. The customer has requested proof of delivery and queried the invoiced price.
02
Logistics
Bring the delivery evidence into the matter.
The relevant delivery record needs to stay connected to the invoice and the customer's query.
03
Sales
Resolve the commercial question.
The account owner checks the agreed price. Any proposed credit or change to terms goes to the authorised approver.
04
Accounts receivable
Progress the next authorised action.
With the evidence and decision recorded, the team can follow up accurately or escalate the remaining issue. Closure depends on verified resolution.

Working with businesses

The work behind the pilots

Our agreed pilot programmes start with defined business responsibilities and the people accountable for them. Preparations are underway around the following areas.

EMS Exports

Procurement and export coordination

Connecting sourcing requests, supplier quotes, purchasing approvals and shipment information as work moves between procurement, finance and operations.

The focusClearer purchasing decisions and more dependable follow-through from request to shipment.

LCS Electrical & Mechanical

Operations and workforce coordination

Bringing together operations and workforce responsibilities, including rostering, recruitment, onboarding and mobilisation, with clear ownership of the actions needed to prepare people for work.

The focusLess chasing between teams and better visibility of outstanding requirements.

Lihir Contracting Services

Operations and workforce coordination

Connecting operations and workforce responsibilities, including mobilisation, workforce records and upcoming requirements such as police-clearance and medical reminders.

The focusHelping responsible teams identify missing information and address requirements before they hold up mobilisation.

Across all three programmes, the aim is to keep information, responsibilities and authorised actions connected. Each business retains control of its permissions, approvals and decisions.

Your starting point

Start with the responsibility that matters most.

Identify the work to improve and the result that would make a difference. During evaluation, we confirm the available capabilities, supported systems, permissions and implementation scope for your organisation.

See how to get started

Begin with one valuable problem

Explore Cliff for your organisation.

Book an Operating Review